The health and safety of our customers, employees and contractors is very important to us and we are continuing to monitor the situation closely while following Government and public health guidance.
Please note that our sales and marketing suites and construction sites are closing with immediate effect until further notice. We apologise for any inconvenience.
In relation to repair works to reduce the risk of infection, after careful consideration we have taken the decision to limit repair works to be carried out by our customer care team to urgent or emergency repairs until further notice. We regard urgent or emergency repairs as being matters which affect the safety and security of your home and any repairs required to water, gas, electricity and heating systems which are not caused by any failure in the external supply. We will review this policy regularly in light of Government guidance and update our Customers accordingly.
We appreciate that this may cause some inconvenience however we hope that you will understand our decision.
We will attend to any non -urgent or non -emergency repairs as soon as circumstances permit.
We have asked all staff engaging with customers to refrain from shaking hands so please do not be offended if we do not greet you in our usual way.